Customer Service and Software

Whether your team is working to protect the public, or they are providing community services, software is the key to any modern organization. Without reliable software, police, fire, and emergency medical services wouldn’t be able to keep up with the demands of the job. However, even trusted software needs a human touch from time to time. Here at MdE, Inc., we put every effort into ensuring that your software is not only dependable but supported.

Customer Service Makes All the Difference
Even the most sophisticated applications can have areas not familiar to the end user. When you find them, you should be able to call on a dedicated team for support. This is especially true for public safety departments where immediate access to a program could affect a life at stake. When you don’t know how to access a particular feature, you need to know that you can pick up the phone and call on someone who can provide the help you need. Thankfully, when you work with us, you can trust that this will be the case.

Get Reliable Support
Our support team knows the ins and outs of our software so that they can address any issues that may arise. We also offer training to ensure your team knows how to navigate the software with ease. Many “big box” software solutions offer only FAQ pages on their websites or support from overseas, but when you work with MdE, Inc., you can count on dedicated customer service that is prompt, courteous, and dependable. Rely on MdE, Inc. to get the support you need.
Our support team is highly trained and committed to providing the highest level of customer support, helping you get the job done quickly and efficiently. Our industry leading software is trusted by public safety departments nationwide with quality assurance and personal customer service you can bank on.